1. Overview
Nationwide Security Network ("NSN," "we," "our," or "us") offers monthly subscription plans for security vendors and advertising placements on our platform. This Refund Policy explains when refunds are available, how to request one, and how cancellations are handled.
By purchasing a subscription or ad spot on the NSN platform, you agree to the terms of this policy. If you have questions, contact us at customersupport@nationwidesecuritynetwork.com.
2. Vendor Subscription Plans
NSN vendor subscriptions (Enhanced, Premium, and Enterprise) are billed monthly on a recurring basis through our payment processor, Stripe. The following refund terms apply:
- 7-Day Refund Window. If you are not satisfied with your subscription, you may request a full refund within 7 calendar days of your initial purchase date. Refund requests submitted after 7 days of the original purchase are not eligible for a refund for that billing period.
- Monthly Billing. Subscriptions renew automatically on the same day each month. You will not receive a refund for a partial month. If you cancel mid-cycle, your subscription remains active until the end of the current billing period and will not renew.
- No Refunds on Renewals. Refunds are not issued for renewal charges. It is your responsibility to cancel before your next billing date if you do not wish to be charged. You can cancel at any time from your vendor dashboard — no phone call or email required.
- Free Trial Period. If your subscription began during a promotional free trial period, the 7-day refund window begins when your first paid charge occurs, not when the trial started.
- Goodwill Exceptions. NSN may, at its sole discretion, issue a refund outside the standard window in exceptional circumstances such as accidental double-billing, documented technical failures preventing access to paid features, or other situations determined by NSN support to warrant an exception. Exceptions are not guaranteed and do not set a precedent for future requests.
3. Advertising Placements (Ad Spots)
Ad spot placements — including Tier 1 Homepage Spotlight, Tier 2 Featured Category Slots, and Banner Sponsor Strip placements — are subject to the following refund terms:
- No Refunds After Placement Goes Live. Once your ad placement has been activated and is live on the NSN platform, no refund will be issued for that billing period. Ad placements are manually reviewed and activated by our team, typically within 1–2 business days of payment.
- Refund Before Activation. If payment has been received but your placement has not yet been activated, you may request a full refund within 48 hours of your payment date by contacting customersupport@nationwidesecuritynetwork.com.
- Cancellation. Ad spot subscriptions may be canceled at any time by contacting customersupport@nationwidesecuritynetwork.com. Cancellation stops future billing but does not generate a refund for the current billing period. Your placement will remain active through the end of the paid period.
- Platform Downtime Credit. If the NSN platform experiences unplanned downtime exceeding 72 consecutive hours in a single billing period, affected ad spot customers are eligible for a prorated credit equal to the proportion of the billing period affected, applied automatically to their next billing cycle. Credits are not transferable or redeemable for cash.
4. How to Cancel Your Subscription
You can cancel your vendor subscription at any time directly from your vendor dashboard under Account Settings > Subscription. Cancellations take effect at the end of your current billing period — you will not be charged again after canceling, and your account will retain full access to paid features until the period ends.
To cancel an ad spot placement, contact us at customersupport@nationwidesecuritynetwork.com and we will process your cancellation within one business day and confirm via email.
5. How to Request a Refund
To request a refund, email us at customersupport@nationwidesecuritynetwork.com with the following information:
- Your company name and account email address
- The subscription plan or ad spot you are requesting a refund for
- The date of your original purchase
- The reason for your refund request
We will respond to all refund requests within 2 business days. Approved refunds are processed through Stripe and typically appear on your original payment method within 5–10 business days, depending on your bank or card issuer. NSN does not charge any fees for processing approved refunds.
6. When Refunds Are Not Available
Refunds will not be issued in the following circumstances:
- Accounts suspended or terminated for violations of NSN's Terms of Service
- Refund requests submitted outside the eligible refund window
- Renewal charges where cancellation was not completed before the billing date
- Dissatisfaction with search ranking, RFP match outcomes, or general business results — NSN provides platform access and tools, and does not guarantee specific business outcomes, leads, or revenue
- Ad placements that have already gone live on the platform
7. Disputed Charges
If you believe you have been charged in error, please contact us at customersupport@nationwidesecuritynetwork.com before initiating a chargeback with your bank or card issuer. We will investigate promptly and resolve legitimate billing errors within 5 business days. Initiating a chargeback without first contacting NSN support may result in account suspension while the dispute is under review.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. For material changes, we will notify registered users via email at least 14 days before changes take effect. Continued use of the platform after changes constitutes acceptance of the revised policy.
9. Contact Us
Questions about this Refund Policy? Reach us at: